Privacy Policy - Ent Gurgaon (Excel ENT Care)
Effective Date: November 25, 2025
1. Introduction
Ent Gurgaon (“we”, “us”, “our”, “Excel ENT Care”) is committed to protecting your privacy and handling your personal and medical information with the highest standards of care and confidentiality. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website entgurgaon.com, book appointments online, or receive treatment at our ENT clinic/hospital in Gurgaon under the expert care of Dr. Manish Prakash.
2. Information We Collect
We may collect the following categories of information:
- Personal Identifiable Information (PII): Name, email address, phone number, postal address, date of birth, etc.
- Medical / Health Information: ENT-related medical history, symptoms, diagnosis, treatment plans, consultation notes, investigation reports, and surgical records.
- Technical / Usage Data: IP address, browser type, device information, pages visited, access times, cookies, and analytics data.
3. How We Use Your Information
We use your information solely for legitimate healthcare and service-related purposes, including:
- Scheduling and managing your appointments with our ENT specialist in Gurgaon.
- Providing consultation, accurate diagnosis, and advanced treatment (including Endoscopic Sinus Surgery and other procedures).
- Securely maintaining your electronic and physical medical records.
- Sending appointment reminders, follow-up instructions, and important health updates (only with your consent).
- Continuously improving our website, patient experience, and clinical services through anonymized analytics.
4. Legal Basis & Consent
We process your personal and sensitive medical data only with your explicit informed consent or when it is necessary to deliver requested medical care. Separate consent will always be obtained for any optional activities such as newsletters or promotional communication.
5. Sharing / Disclosure of Data
Your data is shared only when strictly necessary and always under strict confidentiality agreements:
- With other healthcare providers (pathology labs, radiologists, anesthesiologists, referring doctors) directly involved in your treatment.
- With trusted third-party service providers (e.g., SMS/email gateways for reminders, cloud storage providers) who are bound by equivalent privacy and security standards.
- With law enforcement or regulatory authorities only when required by applicable Indian law.
We never sell, rent, or trade your personal or medical data with third parties for marketing or any other commercial purpose.
6. Data Storage & Security
- Your data is stored on encrypted, access-controlled systems with robust administrative, technical, and physical safeguards.
- Only authorized clinical and administrative staff (including Dr. Manish Prakash and trained medical personnel) can access your records on a need-to-know basis.
- Data is retained only as long as required for your ongoing care or as mandated by Indian medical record-keeping regulations.
7. Cookies and Tracking Technologies
Our website uses essential cookies and similar technologies to ensure smooth functioning (e.g., online appointment booking) and to understand how visitors use the site. You can manage or disable non-essential cookies through your browser settings; however, some features may then become unavailable.
8. Your Data Rights
Under the Digital Personal Data Protection Act, 2023 and other applicable laws, you have the right to:
- Access and receive a copy of your personal/medical data.
- Correct or update inaccurate information.
- Request deletion of your data (subject to legal and clinical retention requirements).
- Withdraw consent for optional processing at any time.
To exercise any of these rights, please contact our Data Protection Officer (details below).
9. Children’s Data
Our services and website are not intended for individuals under 18 years of age without parental or guardian consent. Any data inadvertently collected from minors will be deleted upon discovery.
10. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be posted on entgurgaon.com with the updated “Effective Date.”
11. Contact Us
If you have any questions, concerns, or wish to exercise your data rights, please reach out to:
Ent Gurgaon (Excel ENT Care)
Email: drmanish@mayomhospital.com
Phone: +91 9999469769
Address: D-Block, South City-1, Gurgaon, Haryana 122007, India
Thank you for trusting Dr. Manish Prakash and the Excel ENT Care team with your health and privacy.